Apr
26
Posted by Ben at 4:45 pm

 

Where to begin

Where to begin?

Short post today because its been a hectic one and I literally have nothing too interesting to share. I blogged for the company I work for on ‘Where to start with Digital Marketing’. Thats worth a read if you are running or work for a company looking at its digital strategy in 2013.

http://www.brightpathdigital.co.uk/blog/where-to-begin-with-digital-marketing/

 

Processes

Processes

In terms of #Daysinthelifeofme, I would say the only thing I thought worth touching on today was process and the importance of having processes in place. Not from an administration or business operations standpoint, but just that of an individual. So if you are prospect calling, you can have several types of outcome:

 

  • No answer
  • Callback
  • Not interested
  • Appointment
  • Email
  • etc etc.

 

So having processes in place that are more than  just ‘as and when’ actions and more solid, habitual ones is essential. Try it for a while and see how you go. Although I know the ‘order’ I like to do things in, I wouldn’t go so far as to say I have a set ‘process’ for every outcome or situation I encounter at work. But I am going to try.

Processes2Over the weekend I am drawing up some processes of my own to trial and I will implement them next week. As I said before, I am sure many people reading this are looking at the above and laughing at how ‘simple’ this seems and thats great, you are obviously far more organised and regimented in terms of your processes than most and that is admirable. I for one am not that regimented, but I am learning and I do want to be better.

So if like me so do you, give it a whirl! I will draw mine up over the weekend and post here first thing Monday morning.

Have a fantastic weekend all and thank you for stopping!

Ben

@thehanvinator

#Daysinthelifeofme

What do you think?
Apr
25
Posted by Ben at 1:59 pm

Day 2

 

Day 1

Ok so I’ll start by covering off day 1 which I am delighted to say was a very good day indeed. The structuring of the day, ignoring emails side of things wasn’t altogether a success, as I did have some things crop up that needed addressing there and then. But overall, what I set out to get done yesterday I did get done and I can hand on heart promise you that having a plan with an achievable set of measurable goals attributed to it really did help.

 

Data

I’ve received some questions in relation to the last post on data and the procuring of. I encountered this lot in a previous role and have built up a stock list of good data partners. Data and having a good list of it is imperative to any marketing activity. You don’t want to spend weeks preparing to send an email only to find that half of them bounce and the other half are sat in various companies’ info@ inboxes. Like most things in this instance you need to spend a little more to get a better quality list.

Partners I use and would recommend are:

http://www.data-broker.co.uk/

http://www.electricmarketing.co.uk/

Both of these companies have always supplied me with high quality data and perhaps more importantly a more diverse service offering. For example, lets say you procured a list last year of legitimate companies for targeting and now a year on, you want to target the same types of companies again. You could buy another list, or you could contact one of the above and try the ‘appending’ service. Just tell them the type of contacts you want details for within each of the organisations on the year old list (e.g. marketing managers) and they will take the whole list, append it with the current – updated contact info and return. This can be a very cost effective way of making the most of your data and really making it work for you. It’s also a good way of getting better value for your money.

 

Messaging

Messaging

You have your list, you know what the goal of the email activity is and you are now ready to compose your emails.

Differing opinions on this one, some like to send a bulk email and others like myself like to tailor each. It’s a case of deciding which is most applicable to what you are trying to do really. Personally I like to call each company first, ask for the contact on the list and have a conversation if possible. If they screen the call or don’t want to have a conversation, then the content of the email is right there for you:

“Hi Mr / Mrs X,

First of all sorry for emailing without first speaking to you, I hope you don’t mind.

I called earlier to speak to you about a potential partnership opportunity and was hoping you might have 5 minutes to discuss later this week?”

A softer approach taking into account the amount of cold calls and emails this person often gets can differentiate you from the pack and ultimately increase your chances of getting a response.

Again its trial and error. I have done it both ways and had an email go out to a list of 500 and you will get the 10 – 20 interested parties respond provided the content of the email is well written, well intentioned and to the point. No one wants to receive an essay! So get the point across, make it interesting and end the email keeping it short and sweet.

I hope the above helps in some way, would love to hear how people are getting on and I’ll be back tomorrow for Day 3!

Cheers for stopping!

@TheHanvinator

#Daysinthelifeofme

What do you think?

Social

 

I have been thinking about this question since I penned a blog on HMV back in January. I entitled that piece ‘Companies don’t tweet, people do’ and focused on the altogether human nature of the unsuspecting ‘voice of the brand’.

 

I’m a big brand… come and talk to me!

You log onto Twitter, look up any business and there it is, logo n’ all. So from the off, you are lead to assume that you are dealing with the company itself.  Let’s be honest though, you didn’t really think that did you? I mean it’s probably just some chap called ‘Dave’ off of marketing, tasked (amongst other things) with maintaining the company social accounts! Not the all-powerful deity behind the very formation of the company! But rather some bright young marketing spark looking to increase engagement for the brand.

So why then, in light of this information do we all act so surprised when things don’t go to plan? I mean how many times have you sent an email to the wrong person? Popped a typo into a client facing document or managed to spill the offices coffee supply all over the kitchen floor (Michelle…)?

My point here is that you are tweeting and engaging with a person, not a company. Despite all evidence to suggest otherwise, it is a person on the other end and not the business itself, despite the fact that whatever is said ‘will’ be taken to reflect the companies feelings towards a topic. People make mistakes. So where then does blame lie when things do go wrong? Is it the person sending the tweets who should be held accountable? Or should it be the procedures behind the management of the account or indeed lack of? Was there an internal process or a strict list of guidelines to adhere to for the management of the social accounts in the first place? If not, why not?

All valid questions and ones that should be being addressed the world over from a social media perspective.

 

The rise and fall of Paris Brown

Paris Brown

By now we would all have familiarised ourselves to a degree with Paris Brown, Britain’s first youth police and crime commissioner. Having stepped in to her new job focused on helping bridge the gap between government and the youth of today, she found herself on the receiving end of public backlash in light of some historical tweeting.

Her reputation was immediately quashed by historical personal thoughts and messages she had sent via her Twitter account. Fair enough, I understand the reasons for people not wanting her in the post in light of her inflammatory comments.  But personal thoughts and feelings aside, Kent Police and Crime Commissioner Ann Barnes said herself: ‘I was not recruiting an angel… I was recruiting a young person, warts and all’. Well she certainly got that much! But again this is a prime example of a person damaging their own personal brand in the social space and tarnishing that of a local authority and police force as a bi-product in the process.

 

What do you think? How ‘much’ did you think about it?

Social media and networking online have been sold to us as a means to have an opinion on everything from the topical to the trivial. Whether there is a current event going on that interests you personally or just something you have planned at the weekend, social media is your speakerphone to the world. The flip side of that coin is that you are accountable for everything you say whether you like it or not. I expect Paris Brown can’t even remember writing the tweets mentioned above, because they were written for a small circle of her close friends a long time ago. But being in the public eye has (for some) meant putting the metaphorical ‘trowel into the dirt’ and unearthing something that can be used to her detriment and that of her goals / intentions.

Being held accountable for what you say in the social space is not a new thing and Paris Brown is only the most recent example of. Albeit this particular example did get so much coverage in the news it was almost impossible to avoid! But you can read about other examples all over the internet http://www.ukparentslounge.com/News-Facebook-posts-get-bank-worker-the-sack-2908.php#.UW0q1cXA-2U of individuals using social and being reprimanded or even relieved of duty in the aftermath.

 

“Fortune favours the prepared mind” – Louis Pasteur

The bottom line is that Social media is a powerful tool which should be treated as such. In today’s marketplace, it is essential that you give your brand a voice. But you must also address your standing as an individual. Having plans for both personal and professional social media and addressing how to best manage the relationship between the two is often overlooked.

Set your guidelines for business social media, make sure staff are aware of how personal comments relating to work or personal beliefs can affect the overall brand reputation and get them thinking more about the knock on effect each can have on the other.

Social media can make or break individuals and brands. Gone are the days where we can be so absent minded as to feel that our personal and professional lives are so separated that words on a Facebook page have no effect on the grander scheme. Get this right and prosper, fail and one individual can tarnish an entire brand with the same brush.

What do you think?
Apr
24
Posted by Ben at 1:30 pm

Day 1:

Day 1

So here it goes! The first day of a new more structured me and so far so good…

Nothing is changing fundamentally about the way that I work. I just want to have a clear idea of what I intend to be doing at each part of each day. Now I’m not saying that this way of working applies to all jobs, when I worked in call centres I knew exactly what I’d be doing every minute of every day for 8 hours of that day <yawn>. Yes it was monotonous and at times depressing, but the pay was good and money is always welcome! But on a serious note, it’s all gotten me to this point, so if you are in a similar situation presently… have faith young warrior, it’s all going to  be just fine!

There are several things I could be doing at any one time in this role. From calling potential new prospects and speaking to existing clients, to preparing proposal documents / contracts on the back of sales meetings. There are so many facets to the role that it has become apparent that organisation and having a plan are essential to every day. Run each day like you are running your own business so to speak.

24 hour clock

Structuring your day:

It really doesn’t matter what you do or what industry you are in, you could manage your time better. So having identified that this isn’t something I have always been that strong on, this is what I am hoping to break my days down into.

  1. Prospecting
  2. Account Management
  3. Meetings
  4. Admin

Seems fairly threadbare, only 4 types of possible activity so it should be nice and easy I hear you say. But as an example, if you look at ‘Admin’, this could have numerous subsections:

Admin

  • Update CRM
  • Write Proposal
  • Prepare Contract
  • Update Management system
  • Emailing – Customers / Prospects
  • Prepare E-Shots
  • Expenses
  • Etc. etc.

So to make things less complicated and more importantly so that I don’t BORE you to death with the nitty gritty, I will just stick to the 4 ‘top level’ categories and only elaborate on individual tasks when its absolutely essential!

Streamline your workflow:

I have also decided that from now on it’s best to have 2 internet browsers open at any one time. So I can have on the one my social networks (and I mean ALL of them) open on individual tabs at all times and my work related searching, CRM access and research can be done on another browser window. I have done this for 2 reasons… As someone who works in search marketing and who actively sells social media management, I figured it was best to ‘practice what I preach!’ and secondly, I don’t want to access social media during work times. So will be actively trying to use break periods to respond to messages and update the social side.

There are a number of daily planners available on the internet for structuring your day, but I often find that its different for each person I encounter. Some prefer to simply use the Outlook calender, for others nothing beats the old fashioned diary and pen! Regardless, any way is better than having nothing in place at all! So try a few, see which is easiest to stick too and then make it habitual.

http://www.dayviewer.com/

http://www.keepandshare.com/index.php

Having an end goal:

Layout 1

What are you trying to achieve today? How many times do you get to the end of the day and say ‘I feel like I have been rushed off my feet, but I haven’t actually achieved anything!’? Loads of times right? If not, you are either an organisational God / Goddess OR you are already structuring your days and therefore needn’t pay too much attention to that aspect of the blog… If so, good for you! Either way, having in your mind ‘what it is’ you are setting out to achieve on any given day makes actually achieving it a hell of a lot easier! I for one have been guilty of going off on tangents and getting distracted. So although come the end of the day I have done alot, I end up with 20 partially completed tasks and no end goal having been achieved.

So for me, today I know that I need to make a conscious effort to achieve a balance between new business prospecting and my new agency partnership prospecting.  It’s important to have ‘new plates’ spinning as it were, so this should be the focus at all times so that you never run out of pipeline. But often a more tactical approach of partnering with other companies / agencies that encounter and in some instances can actually ‘sell’ to your prospective client base is extremely beneficial for obvious reasons!

To aid me in achieving this balance, I have procured a list of potential agency partners whom I am going to target as well as a list of potential end users and I will be calling both in pre allocated 2 hour slots today. During these times I will be closing Social media windows and Outlook as well as screening all calls. If you have set a goal, stick to it. Being distracted by other tasks is paramount to failure and the first step towards having that ‘busy but got nothing done’ day! So I will apply the new approach, stick too it and let you know what I get from it tomorrow.

Have a great day all, thanks for stopping!

Follow: @TheHanvinator Tag: #daysinthelifeofme

 

 

What do you think?
Apr
24
Posted by Ben at 11:31 am

Days in the life of me!

'Discussing content marketing and SEO with a prospect at TFM&A13"

‘Discussing content marketing and SEO with a prospect at TFM&A13″

So here begins a new chapter in my professional life! The plan is to try and blog on a daily basis regarding the goings on, successes, failures and running of my day-to-day professional life.

Since setting out in sales back in 2003, I have always tried my best to get as much as I can from every single role I have held. I passed on traditional Education and went straight into work at just 16, so my education was basically collected along the way as opposed to learned in a classroom. This hasn’t hampered me at all although it has been challenging.  One of the first things I learnt for example is that once you leave education and go to work, you need to either pay rent to your folks on a weekly basis OR if for example you lose the job and experience a period of unemployment on the back of deciding to work over studies, you can expect very little support!

Needless to say you have to become pretty self-sufficient very quickly! The flip side of having to live alone and fend for yourself from a young age is that although you lose all the creature comforts, you do begin to learn the ‘life skills’ that many of your friends just wouldn’t have had to learn yet! So for me, I don’t think missing education was a mistake, more of a lucky redirection of focus…

What will follow are a series of blog posts and I am hoping to get at least one a day published. The reason I have decided to do this is threefold:

1: My days and the structuring of them needs more forward planning and organisation.

2: My experiences will one day make for quite a handy guide for any future me-a-likes!

3: I believe in reputation in business and building upon my own is paramount to my goals.

So if you are working in business, thinking of skipping education and going straight to work or are just one of those nosy types that wants to kill 5 minutes! Then welcome and please do check in here from time to time. I would welcome your comments / feedback and it would be awesome to have a small community of like-minded individuals along for the ride with me.

Thanks for reading and I hope you enjoy the posts!

Ben

What do you think?